Privacy Policy

Elegant Bliss & Gifts Pte. Ltd.

Last updated: 26 April 2026

At Elegant Bliss & Gifts Pte. Ltd. (“Elegant Bliss”, “we”, “us” or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, share, retain and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services. It also outlines the choices available to you in relation to your information. Please read this Privacy Policy carefully before providing us with any information. By engaging with us or providing your information, you acknowledge and agree that we may collect, use, share and retain such information in accordance with this Privacy Policy and as permitted by applicable law.

1. Information We Collect

We may collect information you provide when placing an order, making an enquiry, or contacting us, including:

name
phone number
email address
billing address
delivery address
recipient name, contact number and delivery address
order details, gift message and special instructions
payment-related information
communications sent to us through email, website form, WhatsApp or social media

We may also collect limited website usage information such as IP address, browser type, cookies and similar technologies where applicable.

2. How We Use Your Information

We may use your information for purposes including:

processing and fulfilling your order
arranging delivery or collection
contacting you regarding your order or enquiry
processing payments or refunds
responding to customer service matters
maintaining proper business, legal, tax and accounting records
improving our products, services and website
sending updates, promotions or marketing messages where permitted by law
protecting our business against fraud, misuse or security risks

3. Recipient Information

If you provide us with the information of a gift recipient, you confirm that you are authorised to provide that information to us for delivery and fulfilment purposes.

4. Sharing of Information

We may share your information only where necessary with:

payment service providers
courier and delivery partners
website, hosting or IT service providers
professional advisers
regulators or authorities where required by law

We do not sell your information.

5. Website Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website traffic and enhance your browsing experience. You may adjust your browser settings to disable cookies, although some features of the website may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies separately.

7. Protection of Information

We take reasonable steps to protect your information from unauthorised access, use, disclosure, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

We retain information only for as long as necessary for business, legal, tax or accounting purposes. When no longer required, we will delete or securely dispose of it.

Where you withdraw your consent or request deletion of your information, we may still retain certain information where required or permitted by law, including for legal, regulatory, tax, accounting or dispute resolution purposes.

9. Access, Correction and Withdrawal

You may contact us to:

request access to your information
correct your information
withdraw your consent to our use of your information

Please note that if you withdraw consent, we may not be able to continue processing your order or providing certain services.

10. Response Time for Requests

We will respond to requests for access, correction or withdrawal of consent within a reasonable time. In some cases, we may require additional information to verify your identity before processing your request.

11. Overseas Service Providers

Where our third-party service providers process or store information outside Singapore, we will take reasonable steps to ensure that your information is protected to a standard comparable to that required under applicable law.

12. Marketing Communications

If you do not wish to receive promotional messages from us, you may contact us to opt out at any time.

13. Contact Us

For any questions or requests relating to your information, please contact:

Data Protection Officer

Elegant Bliss & Gifts Pte. Ltd.

Email: contact@elegantbliss-gifts.com

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with the revised date.

(checked by AN 19/3/2026)