Frequently Asked Questions
How long does order processing take?
All orders are carefully prepared before dispatch. Please allow 1 to 3 business days for processing, unless otherwise stated on the product page. Orders placed on weekends or public holidays will be processed on the next business day. Additional time may be required during festive periods or for customised items.
How much is delivery within Singapore?
Delivery fees are shown clearly at checkout before payment is completed. Charges may vary depending on order value, parcel size, delivery location, promotional offers, or special delivery arrangements.
How long does Singapore delivery take?
After dispatch, Singapore orders are generally delivered within 3 to 7 business days. Delivery timelines are estimates only and may vary due to courier schedules, festive demand, weather conditions, or other unforeseen circumstances.
Do you offer international shipping?
Yes, we may offer international shipping to selected countries or regions. International shipping fees will be shown at checkout where available. Customs duties, import taxes, and destination-related charges are the customer’s responsibility unless otherwise stated.
Can I change or cancel my order?
Once an order is confirmed, changes or cancellations may not always be possible, especially if preparation, packing, personalisation, or delivery arrangements have already begun. Please review your order details carefully before checkout.
What if my order arrives damaged, incorrect, or incomplete?
Please contact us within 24 to 48 hours of delivery with your order number and clear photos of the item, packaging, and parcel condition. We will review the matter carefully and assist with a suitable resolution where appropriate.
Can I return or refund my purchase?
As our gifts are curated and prepared for gifting, purchases are generally considered final and non-refundable. However, we will review cases involving damaged, defective, or incorrect items. In limited cases, returns for non-perishable and non-personalized items may be considered within 7 days of delivery if the item remains unused, unopened, and in its original packaging.
How do I request a return?
Please complete our Return Request Form and email it to contact@elegantbliss-gifts.com before arranging any return. Kindly include your order number, name, contact details, item(s) for return, and clear photos where applicable. Once approved, we will email the return instructions and courier pickup details. A return courier fee of S$3.50 may apply. Please ensure the parcel is properly packed and securely sealed before pickup.
Need help? Email contact@elegantbliss-gifts.com
Support hours: 8am to 5pm | Response time: within 2 business days
For full details, please refer to our Shipping Policy, Return & Refund Policy, Terms & Conditions, and other policies published on our website.