Shipping Policy
Shipping Policy
Elegant Bliss & Gifts Pte. Ltd.
Last updated: 26 April 2026
At Elegant Bliss, every order is thoughtfully prepared and beautifully presented to ensure it arrives in good condition. This Shipping Policy outlines our processing approach, estimated delivery timeframes, and important information for both Singapore and international orders.
Singapore Shipping Policy
- Order Processing. All Singapore orders are carefully packed and prepared before dispatch. Please allow 1 to 3 business days for processing, unless otherwise stated on the product page or during festive or promotional periods. Orders placed on weekends or public holidays will be processed on the next business day. Customised, personalised, made-to-order, or limited-edition items may require additional preparation time, and this will be communicated where applicable.
- Shipping Rates. For deliveries within Singapore, Elegant Bliss generally adopts a flat shipping rate to provide a straightforward and seamless checkout experience. Where special arrangements, larger orders, bulky parcels, remote locations, or promotional terms apply, shipping charges may vary, including additional courier surcharges, and some remote locations may be unavailable for delivery. Any applicable shipping fee will be clearly presented at checkout before payment is completed.
- Estimated Delivery Time. Once dispatched, local orders within Singapore are generally delivered within 3-7 business days. Delivery timelines are estimates only and may vary due to courier schedules, festive demand, weather conditions, or other unforeseen circumstances beyond our control.
- Delivery Address. Customers are responsible for providing complete and accurate delivery details at checkout. Elegant Bliss will not be responsible for delays, failed deliveries, or additional charges arising from incorrect or incomplete address information. If an order is returned to us due to an unsuccessful delivery attempt or incorrect address, redelivery charges may apply.
- Handling and Presentation. Each order is packed with care and attention to detail. Due to the curated and presentation-focused nature of our gifts, minor variations in wrapping materials, ribbon styling, or packaging elements may occur depending on availability. Any substitution made will be of comparable style and quality, while preserving the overall Elegant Bliss presentation experience.
- Courier Handling and Transit Care. We take great care in preparing each Elegant Bliss order to ensure it is securely packed and beautifully presented before dispatch. As deliveries are carried out by independent courier and postal partners, handling standards may vary from place to place, and transit-related issues may occasionally arise beyond our control. While Elegant Bliss cannot guarantee the manner in which parcels are handled once dispatched, we kindly ask that you contact us promptly if your order arrives damaged, mishandled, or not as expected. Please include your order number and supporting photographs so that we may review the matter and assist where reasonably possible, subject always to applicable law.
- Damaged, Incorrect, or Missing Items. If your order arrives damaged, incorrect, or incomplete, please contact us within 24 to 48 hours of delivery with your order number and clear supporting photographs. We will review each request carefully and, where appropriate, provide a suitable resolution at our discretion.
International Shipping Policy
- International Availability. Elegant Bliss may offer international shipping to selected countries and regions. Availability will be shown at checkout or confirmed upon enquiry before purchase. We reserve the right to decline or restrict shipping to certain destinations at any time.
- Order Processing. International orders are subject to the same careful preparation and handling standards as our local orders. Please allow 1 to 3 business days for processing, unless otherwise stated. Additional time may be required for customised, personalised, or limited-edition products.
- Shipping Rates. International shipping charges are determined based on destination, parcel size, weight, courier availability, any applicable delivery arrangements, and any remote-area surcharge. All applicable shipping fees will be shown at checkout before payment is completed. Some remote locations may be unavailable for delivery. Shipping charges do not include customs duties, import taxes, clearance fees, or other destination-related charges unless expressly stated otherwise.
- Estimated Delivery Time. International orders are generally delivered within 5 to 14 business days after dispatch, depending on destination and courier service availability. Delivery timelines are estimates only and are not guaranteed. Delays may occur due to customs clearance, local import procedures, peak seasons, weather disruptions, or circumstances beyond our control.
- Customs, Duties, and Taxes. Customers are solely responsible for any customs duties, import taxes, VAT, GST, handling charges, or other fees imposed by the destination country. Elegant Bliss is not responsible for delays, non-delivery, or additional costs caused by customs procedures or local import regulations.
- Delivery Address and Failed Delivery. Customers must ensure that the shipping address, recipient details, and contact information provided are complete and accurate. If an international order is returned, rejected, or undeliverable due to incorrect information, failed delivery attempts, or refusal to pay customs-related charges, any reshipping costs or losses incurred may be the responsibility of the customer.
- Product Restrictions. Certain products may not be eligible for international shipping due to customs restrictions, perishability, fragility, or courier limitations. Elegant Bliss reserves the right to cancel or refuse international orders containing such items. Where necessary, we may contact you to offer an alternative arrangement.
- Courier Handling and Transit Care. We take great care in preparing each Elegant Bliss order to ensure it is securely packed and beautifully presented before dispatch. As deliveries are carried out by independent courier and postal partners, handling standards may vary from place to place, and transit-related issues may occasionally arise beyond our control. While Elegant Bliss cannot guarantee the manner in which parcels are handled once dispatched, we kindly ask that you contact us promptly if your order arrives damaged, mishandled, or not as expected. Please include your order number and supporting photographs so that we may review the matter and assist where reasonably possible, subject always to applicable law.
- Damaged, Incorrect, or Missing Items. If your international order arrives damaged, incorrect, or incomplete, please contact us within 24 to 48 hours of delivery with your order number and clear supporting photographs. All cases will be reviewed individually, and any resolution will be offered at our discretion.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at: